Terms of Service

1. The Services

Yebona is a marketplace that connects African importers ("buyers") with China-trade service providers ("providers") offering services such as currency exchange, sourcing, factory verification, freight forwarding, customs clearing, translation, and trade consulting. Yebona facilitates discovery, quoting, communication, and escrow-protected payment between buyers and providers. Yebona is itself a platform and is not a party to the underlying service contracts between buyers and providers.

2. Eligibility & accounts

You must be at least 18 years old and able to form a binding contract to use the Services. You agree to provide accurate information, to keep your account credentials secure, and to be responsible for all activity under your account. Providers and, where required, buyers must complete identity verification (KYC) before transacting.

3. Provider verification & buyer responsibility

Yebona verifies providers to reduce risk, but verification is not a guarantee of any provider's performance, quality, or honesty. You are responsible for evaluating providers and the suitability of any service before transacting. Ratings, reviews, and verification badges are informational and do not constitute an endorsement or warranty by Yebona.

4. Payments & escrow

Payments on Yebona are processed through our payment provider, and funds for eligible transactions are held in escrow and released when agreed conditions are met. You agree to pay all amounts due for services you request, including any applicable fees — see our Pricing & Fees page for the current fee structure. Refunds, where applicable, are handled under the escrow and dispute processes described in the Services. Yebona does not store full payment-card details.

5. Disputes between buyers and providers

If a dispute arises over a transaction, you agree to first use Yebona's dispute-resolution process. Yebona may, at its discretion, mediate, request evidence from both parties, and make decisions about the release or refund of escrowed funds based on the available information. Such decisions are intended to be fair but are made on a best-effort basis and do not make Yebona liable for the underlying transaction.

6. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent, or deceptive purpose.
• Trade in goods or services that are illegal or prohibited under applicable law (including sanctioned, counterfeit, or restricted goods).
• Circumvent Yebona's escrow or fees by moving transactions off-platform.
• Provide false information, impersonate others, or misuse another user's account.
• Interfere with, disrupt, or attempt to gain unauthorised access to the Services or related systems.
• Post unlawful, infringing, abusive, or misleading content, including fake reviews.

7. User content

You retain ownership of content you submit (such as listings, messages, and reviews), and you grant Yebona a non-exclusive, worldwide, royalty-free licence to host, display, and use that content as needed to operate and promote the Services. You are responsible for your content and confirm you have the rights to share it.

8. Intellectual property

The Services, including the Yebona name, logo, software, and design, are owned by Yebona / Omevision and protected by intellectual-property laws. Except as expressly permitted, you may not copy, modify, distribute, or create derivative works from the Services without our prior written consent.

9. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Yebona does not warrant that the Services will be uninterrupted, error-free, or secure, or that any provider will perform as expected.

10. Limitation of liability

To the maximum extent permitted by law, Yebona and Omevision will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the fees you paid to Yebona for the transaction giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Yebona, Omevision, and their officers, employees, and agents from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms.

12. Suspension & termination

We may suspend or terminate your access to the Services at any time if you breach these Terms, create risk or legal exposure, or for other legitimate business reasons. You may stop using the Services at any time. Provisions that by their nature should survive termination will survive.

13. Governing law

These Terms are governed by the laws of the Kingdom of Eswatini, without regard to its conflict-of-laws rules. Subject to any mandatory rights you have under applicable law, disputes relating to these Terms will be handled in the courts of Eswatini.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. Contact us

Questions about these Terms? Contact us at [email protected]. Yebona is operated by Omevision, Mbabane, Eswatini. See also our Privacy Policy.