Privacy Policy

1. Who we are

Yebona is a marketplace that connects African importers with verified China-trade service providers — covering currency exchange, sourcing agents, factory verification, freight forwarding, customs clearing, translation, and trade consulting — with escrow protection on transactions. Yebona is part of the Omevision family of products.

2. Information we collect

We collect the following categories of information:

• Contact and waitlist details — your name, phone number (including WhatsApp number), country, and the services you are interested in, when you join our waitlist or create an account.
• Identity & verification (KYC) data — for service providers and, where required, for buyers: government identification, business registration documents, and related details we collect to verify identity and prevent fraud.
• Transaction & escrow data — quotes, orders, payment status, and records needed to operate escrow and resolve disputes. Card and mobile-money details are processed by our payment provider; we do not store full payment-card numbers.
• Communications — messages, reviews, and support requests you send through or to Yebona.
• Usage & device data — IP address, device and browser type, pages viewed, and similar analytics collected automatically (for example, via Google Analytics) to operate and improve the Services.

3. How we use your information

• To provide, operate, and maintain the Services and your account.
• To match buyers with providers and facilitate quotes and orders.
• To verify identity (KYC), assess risk, and prevent fraud and abuse.
• To process payments and operate escrow, including disputes and refunds.
• To send you transactional and service messages — for example, via SMS, WhatsApp, or email — including waitlist and launch notifications.
• To provide customer support and respond to your requests.
• To comply with legal, regulatory, and anti-money-laundering obligations.
• To analyse usage and improve the security, reliability, and features of the Services.

4. How we share information

We share personal information only as needed to run the Services:

• Between buyers and providers — the information necessary to deliver a requested service (for example, your name and order details are shared with a provider you transact with).
• Service providers we rely on — payment processing and invoicing, communications delivery (SMS, WhatsApp, email), identity verification, hosting, and analytics providers, who process data on our behalf under appropriate safeguards.
• Within the Omevision group — for shared infrastructure such as identity, payments, and messaging.
• Legal and safety — where required by law, regulation, or legal process, or to protect the rights, property, or safety of Yebona, our users, or the public.

We do not sell your personal information.

5. International transfers

Yebona connects parties across Africa and China, so operating the Services necessarily involves transferring information across borders — including to providers, processors, and infrastructure located outside your home country. Where we make such transfers, we take steps to ensure your information remains protected in line with this Policy.

6. Data retention

We keep personal information for as long as needed to provide the Services and for legitimate business purposes, such as complying with legal, tax, accounting, and anti-money-laundering obligations, resolving disputes, and enforcing our agreements. When information is no longer needed, we delete or anonymise it.

7. Security

We use technical and organisational measures to protect your information against unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

8. Your rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. You can opt out of marketing messages at any time by following the unsubscribe instructions or contacting us. To exercise these rights, contact us using the details below.

9. Children

The Services are intended for businesses and adults. They are not directed to children, and we do not knowingly collect personal information from anyone under the age of 18.

10. Changes to this Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Policy.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us at [email protected]. Yebona is operated by Omevision, Mbabane, Eswatini.